How to sub categorize the ChatBot FAQ topics?

juweldev
Thu, 08 Aug 2019 09:01:58 +0000

The FAQ area is purposefully limited as there are better options to handle large Knowledgebase. There are two ways any need for more comprehensive FAQ can be addressed: 1. Using the DialogFlow you can create a truly human like question answer experience for your user with the power of Natural Language Processing. Add your FAQ questions as an Intent and the answer as the intent text response. Then you can use Dialogflow’s machine learning capability